Privacy policy

In accordance with the provisions of current legislation on the protection of personal data, we inform you that your data will be incorporated into the processing system belonging to Château d'Orsan whose registered office is at LE CHÂTEAU 30200 Orsan.

Data storage :

In accordance with current regulations, Château d'Orsan informs you that data will be kept for the period strictly necessary for processing, in accordance with local regulations. For example, in accordance with French law, we are obliged to retain payment and invoicing information for a period of 10 years.

Until you inform us otherwise, we understand that your data has not been modified, that you agree to inform us of any changes and that we have your consent to use it for the purposes stated.

Data processing :

Château d'Orsan informs you that it will process your data lawfully, fairly, transparently, appropriately, relevantly, to a limited extent, accurately and up to date. For these reasons Château d'Orsan undertakes to take all reasonable steps to ensure that any inaccurate information is deleted or rectified without delay.

 Château d'Orsan will process your data in order to fulfil its contractual obligations to print your order and manage your customer account. Without this data, we may not be able to process your order or invoice you for the products ordered.
Château d'Orsan will also process your information to send you promotional offers and product information if you have given consent to do so. You may withdraw your consent to receive marketing and product information at any time by contacting Customer Services.

What we collect and store:

During your visit to the site, we track :

- Products you have seen: we use these to, for example, display products you have recently seen.
- Location, IP address and browser type: we use these to estimate taxes and shipping costs.
- Delivery address: we will ask you to enter this to estimate shipping costs before you place an order, and to send the order to you.

We use cookies to track the contents of the shopping basket as you browse our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, delivery address, email address, telephone number, payment/credit card details and possibly account details such as username and password. This information will be used to:
- Sending information about your account and order
- Responding to requests, including refunds and complaints
- Process payments and prevent fraud
- Configure your account for our shop
- Comply with any legal obligations, such as calculating taxes
- Improve our shop offerings
- Send you marketing messages, if you choose to receive them

If you create an account, we store your name, address, email, and phone number, which will be used to pre-populate the order validation for future orders.

We generally store your information for as long as we need it for the purposes for which we collect and use it, and we are not legally obliged to continue to store it. For example, we store order information for 10 years for tax and accounting purposes. This includes your name, email and billing and shipping addresses.

We also store comments or notices, if you choose to send them.

Who in our team has access to the data:

Members of our team have access to the information you provide. For example, shop administrators and managers have access to:
- Order information such as what has been purchased, when and where it should be sent, and
- Customer information such as your name, email address and billing and delivery information.
Our team has access to this information to process orders, process refunds and assist you.

Payments :

We accept payment by credit card. At the time of payment, certain information required to process the payment, such as the total amount or billing information, is transmitted to our payment service provider.

Data entered in our contact / quote request forms

In order to be able to respond to our users' requests, we store the data entered by the user in the contact and quotation request forms, which may include surnames, first names, email addresses and telephone numbers, as well as curriculum vitae. We also store the sender's IP address. This data is kept for 12 months. However, in the event of spam or unwanted form filling, we keep the user's IP address indefinitely, as part of our fight against spam, in order to ban the user who is the source of abuse. This data is used for commercial purposes in the event of a request for a quotation or commercial information. It is only passed on to third parties when these third parties act as subcontractors. The latter are then subject to the same rules of confidentiality as Château d'Orsan and may not transmit, re-use or store this data except in accordance with the confidentiality and data use agreement entered into between Château d'Orsan and the user.

Information provided in connection with newsletter subscriptions

The data provided when subscribing to the newsletter, i.e. the email address and, optionally, the first and last names, is kept indefinitely without any specific action on the part of the user. Once the registration has been validated by the user, he or she may cancel the subscription at any time. In the event of unsubscription, the user's data will be deleted.

Data supplied in connection with online sales

User account data, purchase details and delivery addresses are kept for an unlimited period. Users have access to rectify or delete their data via their user account. When the account is deleted, all data is removed from the website. Users are informed that when their data is deleted, they will no longer have access to their invoices or their purchase history on the website.

For accounting purposes, however, billing data will be kept for 10 years by Château d'Orsan from the end of the current financial year.

User rights

In accordance with the rights conferred by current data protection regulations, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data by sending your request to the postal address given above or via the contact form. You may contact the competent supervisory authority (CNIL) to make any complaint you consider appropriate.

Data transfer

Château d'Orsan informs you that it may transfer data where necessary (for example to subcontractors - developers, photographers, graphic designers, etc.).
This transfer of data will be carried out in compliance with the guarantees, measures and rights provided for by the legislation in force on the protection of personal data and in accordance with this confidentiality policy and the data transfer agreement of Château d'Orsan.

Data transfer

This privacy policy was updated on Château d'Orsan. From time to time, Château d'Orsan may make changes to its privacy policy and update it on its website. We reserve the right to update our privacy policy at any time and recommend that you consult it frequently.
PHONE : +33(0)4 66 90 16 12
FAX : +33(0)4 66 90 03 02
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